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Frequently Asked Questions

PAYMENT

What Payment Methods Are Accepted?

Payments methods accepted on duvaionline include Paypal, Visa Card, Master Card and Mobile Money.

Are there any hidden cost or charges when I purchase a key or software on duvaionline?

There are no hidden costs or charges when you transact on Duvaionline. All costs are 100% visible at the end of the checkout process.

ORDER & RETURNS

How do I place an Order?

Once you have found the product you want to buy, click ‘buy now’ to add it to your cart. A page will come for you to fill required information and then proceed to Check Out. Once payment is complete, you’ll receive your product key into your Duvaionline customer portal and email address provided during checking out.

How long will it take for me to receive my order after payment?

For License Keys, you will receive the key into your email or customer portal as soon as payment is complete. For other products, shipping information is provided for each item including the estimated time of product arrival at client address.

Do I need an account to place an order?

As a KYC requirement, you’ll need an account to place an order.

How Do I Track My Order?

To track your order click here and you will be taken a page enter your order number to track your order.

How Can I Return a Product Key?

You can return a Product key if only the key didn’t activate. All Product Keys sold on Duvaionline are genuine keys and are unlikely not to activate. In such a situation, A support staff will work with the buyer to properly activate the key on the buyer’s device. If a new key is required, it will be provided to the buyer within 24hours.
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